Shipping, Refunds & Customer Support

Please read our customer support information below and then complete the form at the bottom of this page if you still have questions.

Shipping Policy

We offer FREE Shipping on orders shipped to addresses within the Continental USA! If you need your order delivered faster, choose one of our paid expedited shipping options at checkout.

Refund Policy

Underdog Games offers a no-questions asked refund policy. Don't like your product? Let us know and we will refund your order. You don't even need to ship it back.

To apply for a refund, we only require a receipt or proof of purchase (search your email for your order confirmation from Underdog Games: contact@underdoggames.com). Once you have sent us a refund request your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@underdoggames.com.

Sale items

Sale price items are only refunded at their sale value.

Missing or Broken Components

If you have missing or broken components in your game please give a detailed description of what items you need replaced in the message section below. Include your name, address, phone number, and your online order number (if you have one).

 

Customer Feedback

Trekking the National Parks

"I bought this game for my 15 year old son for his birthday. It was the same price as the video game he wanted, and this was the WAY WAY WAY better choice. He has played it more than once every single day since his birthday, and I’ve even found him sitting around reading the national park cards and planning out where he would like to go someday!"
- Shauna B.

High Tide

“High Tide is wonderful. There’s a beauty to it, one that has to do both with the game’s naturalistic feel and its sense of finding your place. The more I play it, the more impressed I become with its small but subtle playspace.”
-Dan Thurot of Space Biff

Trekking the World

"Trekking the World is a gorgeous, beautifully put together game with quality pieces that should appeal to families as well as both casual and experienced gamers alike."
-Elizabeth MacAndrew of GeekMom

Trekking the National Parks: Trivia

"This game was the PERFECT gift for my mom, she loves trivia and the national parks, so this was right up her alley! We (whole family) really like playing it, it has a mix of history, geography, and biology based trivia paired with being good at gestimations. We've visited quite a few parks, so it was also fun to learn more about some of the places we've already been to."
Jessica

Quick Paws

Quick Paws was an instant hit in our house. It was easy to learn, full of energy, and had everyone laughing almost immediately. I loved how quickly it pulled the kids in and kept them engaged the whole time. It feels active, silly, and genuinely fun in a way that makes family game night feel effortless.
Stephanie B.

Trekking through History

“It’s easy to learn and quick to get setup and playing. Trekking Through History also has some really interesting decisions and a healthy dose of tension. Yet, it’s incredibly approachable to casual players. It’s a worthy addition to the Trekking series and might be the best one yet!”
- Emerson Matsuuchi

Trekking the National Parks

I ordered this game to have something fun to play as a family during quarantine. If you like Ticket to Ride, you will love this game. Personally, I like this game a lot better! The game is competitive but not cut-throat since you really don't know who is going to win until the end and points are tallied up. The game lasts about 30-45 minutes with three players.
Laura

Love games? Stay in the loop.

Subscribe to our newsletter and get updates, special offers, and more!